Terms & Conditions
OVERVIEW
Welcome to Sande Kids! The terms "we", "us" and "our" refer to Sande Kids SAS. Sande Kids SAS operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Our Services are powered by Shopify, which enables us to provide them to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read these Terms carefully. They include important information about your legal rights, including your statutory rights as an EU consumer, which cannot be excluded or limited by these Terms.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of majority in the European Union), and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing products or services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services. However, colours or product appearance may differ from how they appear on your screen due to your device type and settings. We do not warrant that the quality of any products purchased will meet your expectations or be identical to depictions in our store.
All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.
LEGAL GUARANTEE: In addition to any commercial warranty we may offer, you are entitled to a statutory legal guarantee of conformity of at least two (2) years from the date of delivery of the goods, as provided under Directive (EU) 2019/771 on the sale of goods and applicable national law. Under this guarantee, if a product is not in conformity with the contract at the time of delivery, you may request repair, replacement, a price reduction, or a full refund, depending on the circumstances. This statutory guarantee applies independently of, and in addition to, any commercial warranty we may offer. It cannot be waived or restricted by these Terms.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Sande Kids SAS reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Sande Kids SAS sends you an order confirmation. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting. Once an order is accepted, we may be unable to accommodate cancellation requests unless you are exercising your Right of Withdrawal as described in Section 3A below.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made. Any payment taken for an order we cancel will be refunded in full without undue delay.
Returns and exchanges are governed by our Returns Policy, available at https://sande-kids-eu.myshopify.com/pages/returns, and, where applicable, by your statutory rights under EU consumer law.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 3A – RIGHT OF WITHDRAWAL (EU CONSUMERS)
If you are an EU consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.
The withdrawal period expires 14 days after the day on which:
• you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods; or
• in the case of multiple goods ordered in one order and delivered separately, the day you acquire physical possession of the last good.
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or email) to: Sande Kids SAS, 62 Avenue du 8 Mai 1945, Bayonne, 64100 France, care@sandekids.com. You may use our model withdrawal form below, but it is not obligatory.
If you withdraw, we will reimburse all payments received from you, including the cost of standard delivery (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery we offer). We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back the goods, or (if earlier) 14 days after the day you provide evidence of having returned the goods. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of return, whichever is earlier.
You shall send back or hand over the goods to E-logik, 600 route de Bidache, 40300 Hastingues, France without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL: The right of withdrawal does not apply to:
• goods made to your specifications or clearly personalised;
• sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery;
• goods which are, after delivery, by their nature, inseparably mixed with other items.
MODEL WITHDRAWAL FORM
To: Sande Kids SAS, 62 Avenue du 8 Mai 1945, Bayonne, 64100 France, care@sandekids.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ___________
Ordered on (*)/received on (*): ___________
Name of consumer(s): ___________
Address of consumer(s): ___________
Signature of consumer(s) (only if this form is notified on paper): ___________
Date: ___________
(*) Delete as appropriate.
SECTION 4 – PRICES AND BILLING
All prices displayed in our store are shown inclusive of applicable VAT, as required by EU law. Any additional charges (such as shipping costs or import duties for deliveries outside the EU) will be clearly disclosed before you complete your purchase and will be set out in your order confirmation.
Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation email.
We may offer promotions from time to time that affect pricing and are governed by separate terms and conditions. Where there is a conflict between promotion terms and these Terms, the promotion terms will govern.
In accordance with the EU Omnibus Directive (2019/2161/EU), where we display a reduced price, we will also display the prior price, being the lowest price applied during the 30 days before the price reduction.
You agree to provide current, complete, and accurate payment information for all purchases. You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are authorised to use the payment method; and (iii) charges incurred will be honoured by your payment provider.
SECTION 5 – SHIPPING AND DELIVERY
Estimated delivery times are provided at checkout and in your order confirmation. These are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Risk of loss and damage passes to you upon physical delivery of the goods to you (or a third party indicated by you, other than the carrier). Until that point, we bear the risk of loss or damage during transit.
If we fail to deliver by the agreed delivery date, you may contact us to request delivery within a reasonable additional period. If we fail to deliver within that additional period, you are entitled to terminate the contract and receive a full refund, in accordance with Directive 2011/83/EU.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Sande Kids SAS, its affiliates, or licensors, and are protected by French and international intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.
Sande Kids SAS's names, logos, product and service names, designs, and slogans are trademarks of Sande Kids SAS or its affiliates or licensors. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be provided access to tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk and discretion, and you should review and approve the terms on which those tools are provided by the relevant third-party provider(s).
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites or embedded third-party functionality. We are not responsible for the content, accuracy, or practices of any third-party websites. If you leave our Services to access third-party sites, you do so at your own risk. Complaints or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our Services are powered by Shopify. However, all sales and purchases you make in our store are made directly with Sande Kids SAS. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Sande Kids SAS, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Sande Kids SAS.
SECTION 10 – PRIVACY AND DATA PROTECTION
All personal information we collect through the Services is subject to our Privacy Policy, available at https://sande-kids-eu.myshopify.com/pages/privacy-policy, which is incorporated into these Terms by reference. Certain personal information may also be subject to Shopify's Privacy Policy, available at https://www.shopify.com/legal/privacy/app-users.
We process your personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR"). Our Privacy Policy sets out: the categories of personal data we collect; the legal bases for processing; your rights as a data subject (including rights of access, rectification, erasure, restriction, portability, and objection); and how to contact our Data Protection Officer (if applicable). Please review our Privacy Policy at https://sande-kids-eu.myshopify.com/pages/privacy-policy before using our Services.
Because our Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to Shopify and its partners, who may be located in countries outside the EU/EEA. Where such transfers occur, they are subject to appropriate safeguards as described in our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, feedback, reviews, proposals, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any lawful purpose, including to operate, provide, enhance, and promote our Services.
You represent and warrant that: (i) you own or have all necessary rights to any Feedback you submit; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback complies with these Terms and applicable law. You are solely responsible for any Feedback you submit. We take no responsibility and assume no liability for any Feedback posted by you or any third party.
We may, but are not obligated to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, defamatory, or otherwise objectionable, or that violates any third party's intellectual property or these Terms.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
There may occasionally be information in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. If an error affects an order you have placed, we will contact you to inform you and offer you the choice of reconfirming your order at the correct price or cancelling it for a full refund.
SECTION 13 – PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:
• for any unlawful or malicious purpose, or in violation of any applicable EU, national, or international law or regulation;
• to infringe upon or violate our intellectual property rights or those of others;
• to harass, abuse, insult, harm, defame, or intimidate any person;
• to transmit false or misleading information;
• to send unsolicited advertising or promotional material (spam);
• to impersonate or attempt to impersonate any other person or entity; or
• to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that may harm Sande Kids SAS, Shopify, or users of the Services.
In addition, you agree not to:
• upload or transmit viruses or any other type of malicious code;
• reproduce, duplicate, copy, sell, or exploit any portion of the Services without our written consent;
• collect or track the personal information of others in violation of applicable data protection law;
• use any robot, spider, scraping tool, automated device, or AI tool to access the Services without our prior written consent; or
• interfere with or circumvent the security or authorisation features of the Services.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 – AGENTS
14.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, without direct human supervision.
14.2 No Agent may access, use, or interact with our Services unless, at all times, it identifies itself and operates in strict accordance with section 14.4. No Agent may access our Services if we have requested that it refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with our Services.
14.4 Agents must:
• in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent in the user agent string: "Agent/[agent name]";
• not conceal or obfuscate that interactions are from an Agent, including by mimicking human behaviour or bypassing CAPTCHAs;
• respond truthfully to any prompt seeking to determine whether interactions are from a human or a computer; and
• not circumvent any measure intended to block, limit, or control Agent access to the Services.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services at any time without notice. You will remain liable for all amounts due up to the date of termination. Where required by EU consumer law, we will provide prior notice and reasons for termination. The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, Privacy and Data Protection, and any provisions that by their nature should survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information.
IMPORTANT: NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS AS AN EU CONSUMER, INCLUDING YOUR RIGHT TO A LEGAL GUARANTEE OF CONFORMITY UNDER DIRECTIVE (EU) 2019/771 AND APPLICABLE NATIONAL LAW. THESE STATUTORY RIGHTS CANNOT BE EXCLUDED OR WAIVED.
Subject to the above, the Services and all products offered through the Services are provided on an "as is" and "as available" basis, to the extent permitted by applicable law. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
SECTION 17 – LIMITATION OF LIABILITY
NOTHING IN THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR: (I) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (II) FRAUD OR FRAUDULENT MISREPRESENTATION; (III) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE EU OR FRENCH LAW; OR (IV) YOUR STATUTORY RIGHTS AS AN EU CONSUMER.
Subject to the above, to the fullest extent permitted by applicable law, Sande Kids SAS, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, or loss of data, arising from your use of the Services or any products procured through the Services.
Our total aggregate liability to you in connection with these Terms or the Services shall not exceed the total amount paid by you to us in the 12 months preceding the event giving rise to the claim.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Sande Kids SAS, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your use of the Services.
We will notify you of any indemnifiable claim. We may control the defence and settlement of such claim at your expense but will not settle any claim requiring non-monetary obligations from you without your consent.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications, and proposals between you and us.
SECTION 21 – ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent, provided that such transfer does not adversely affect your rights under these Terms or applicable consumer law.
SECTION 22 – GOVERNING LAW AND JURISDICTION
These Terms are governed by and construed in accordance with French law. For EU consumers, the mandatory consumer protection provisions of the law of your country of residence also apply and cannot be excluded.
Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of France, provided that, as an EU consumer, you may also bring proceedings before the courts of your country of residence, or benefit from mandatory provisions of the law of that country.
SECTION 23 – ALTERNATIVE DISPUTE RESOLUTION (EU CONSUMERS)
As an EU consumer, you have the right to use alternative dispute resolution (ADR) mechanisms before bringing a matter to court. The European Commission provides an Online Dispute Resolution (ODR) platform, which is available at: https://ec.europa.eu/consumers/odr
Our email address for ODR purposes is: care@sandekids.com. As a French company, we are required by law (Article L.616-1 of the French Consumer Code) to offer our consumers free access to a consumer mediation service in the event of a dispute. The ADR body we use is: Médiateur du e-commerce de la FEVAD (Fédération du e-commerce et de la vente à distance), 60 rue La Boétie, 75008 Paris, France — https://www.mediateurfevad.fr.
[NOTE: Confirm with your lawyer/accountant that FEVAD membership and mediator registration has been completed before publishing. Update the address/link above if your registration details differ.]
SECTION 24 – HEADINGS
The headings in this agreement are included for convenience only and shall not affect the interpretation of these Terms.
SECTION 25 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
We will notify you of any material changes to these Terms by email or by a prominent notice on our website at least 30 days before the changes take effect, in accordance with applicable EU consumer law. Your continued use of the Services following the effective date of any changes constitutes your acceptance of those changes. If you do not accept the revised Terms, you should stop using the Services.
SECTION 26 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Sande Kids SAS
care@sandekids.com
62 Avenue du 8 Mai 1945, Bayonne, 64100 France
+61 401 488 993
SIRET: 104 942 081 00019
VAT: FR48 104 942 081
Last updated: 16 June 2026